Category: Uncategorized

Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

The package is being delivered by the carrier but I wasn’t at home, what should I do?

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com

I haven’t received my items – Whom should I contact?

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @fengshuico

E-mail: fengshuico.contact@gmail.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know as soon as possible.

I haven’t received my items – Whom should I contact?

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @fengshuico

E-mail: fengshuico.contact@gmail.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know as soon as possible.

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible. The package is being delivered by the carrier but I wasn’t at home, what should I do? Please contact the carrier. Usually, they will resend your package on […]

I received a tracking number but it hasn’t been updated-What should I do?

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet. If after this time you still can’t track your order, please contact us in following ways:Facebook: @fengshuicoE-mail: fengshuico.contact@gmail.com

How long does it take for an order to arrive?

Worldwide Free Shipping for orders Over $69.99  Shipping Range Delivery Time  Country  Shipping Time United States  8-14 Business Days Canada 8-14 Business Days Australia 8-15 Business Days United Kingdom 7-12 Business Days Mexico 10-16 Business Days Germany 7-12 Business Days Italy 7-12 Business Days Singapore 8-14 Business Days France 7-12 Business Days Spain 7-12 Business Days Netherlands 7-12 Business […]

How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email. You can then track your parcel here: Track Your Order(link TBD) If you […]

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we’re sorry and will keep working on this. * Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6. *The shipping cost of the Free Product is not deductible. […]

My payment was declined – What should I do?

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below. Error message To help us solve the issue for you, please include as many of the following details as possible. Payment Declined If your credit or debit card was declined, please check the following:

Do I have to pay import taxes/duties on an international order?

We try our best to make sure you don’t have to pay additional import or customs taxes/duties but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, FengshuiCo is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible […]