Category: Uncategorized

How do I take care of my jewelry?

Tips on Caring for Jewelry Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure proper care of your jewelry. How to Care for Sterling Silver JewelrySterling silver requires special care to preserve its appearance and longevity.Sterling silver tarnishes […]

If my bracelet broke, can I restring it?

Yes, you can. There are the following steps to re-string the bracelet If you have any questions during the process, please feel free contact us: fengshuico.contact@gmail.com

How can I customize engraving products?

How to customize:1. Choose the product you want to customize.2. Enter the text you want to engrave.3. It will take 3-7 days to make for customization and we will ship asap. Note: Please do not remove the engraving fee from the cart.

How do I return my order?

We understand how difficult it can be to choose personal items online. Don’t worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost. Please send the following to fengshuico.contact@gmail.com, so that we can help you as quick […]

Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery. You know sometimes something was out of our control but we are trying our best to solve your problem. If your delivery date has passed, please contact us […]

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible. The package is being delivered by the carrier but I wasn’t at home, what should I do? Please contact the carrier. Usually, they will resend your package on […]

I received a tracking number but it hasn’t been updated-What should I do?

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet. If after this time you still can’t track your order, please contact us in following ways:Facebook: @fengshuicoE-mail: fengshuico.contact@gmail.com

How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email. You can then track your parcel here: Track Your Order(link TBD) If you […]

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we’re sorry and will keep working on this. * Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6. *The shipping cost of the Free Product is not deductible. […]

Will I receive a confirmation email when I place the order?

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add fengshuico.contact@gmail.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.