FAQ
What methods of payment do you accept?
You can pay by Paypal, we do not accept bank checks, wire transfers or cash on receipt.
If you have any questions, do not hesitate to contact us in following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
Can I get a price adjustment on my item?
As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
If you have any questions, do not hesitate to contact us in following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
Why did the price change on checkout?
The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email: fengshuico.contact@gmail.com
We will happily check this for you.
Do I have to pay import taxes/duties on an international order?
We try our best to make sure you don’t have to pay additional import or customs taxes/duties but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, FengshuiCo is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.
Will I be charged Sale tax on my order?
Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, FengshuiCo has no control over the tax rates of different countries. Sales tax is automatically applied to your FengshuiCo order in accordance with individual state codes and regulations.
My payment was declined – What should I do?
If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.
Error message
Please make sure you have inputted the correct details.
If all details are correct, pls contact your bank to ensure there are no problems with the card.
If the above is no problem, please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible.
What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
What payment method you were trying (e.g. PayPal, Visa)
A description of the problem and what time the problem occurred
If you get an error message, please include it in your message to us
Payment Declined
If your credit or debit card was declined, please check the following:
Card expiry date
If your card billing address is different from the billing address you informed on checkout.
If the above doesn’t help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
Can I get a price adjustment on my item?
As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
If you have any questions, do not hesitate to contact us in following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
Why did the price change on checkout?
The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by E-mail: fengshuico.contact@gmail.com
We will happily check this for you.
Do I have to pay import taxes/duties on an international order?
We try our best to make sure you don’t have to pay additional import or customs taxes/duties but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, FengshuiCo is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.
My payment was declined – What should I do?
If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.
Error message
Please make sure you have inputted the correct details.
If all details are correct, pls contact your bank to ensure there are no problems with the card.
If the above is no problem, please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible.
What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
What payment method you were trying (e.g. PayPal, Visa)
A description of the problem and what time the problem occurred
If you get an error message, please include it in your message to us
Payment Declined
If your credit or debit card was declined, please check the following:
Card expiry date
If your card billing address is different from the billing address you informed on checkout.
If the above doesn’t help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
Do you ship internationally?
Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we’re sorry and will keep working on this.
Bahamas
Yemen
Cuba
Iran
Sudan
Syria
Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6.
*The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
How to track my order ?
If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Order(link TBD)
If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @fengshuico
fengshuico.contact@gmail.com
How long does it take for an order to arrive
Worldwide Free Shipping for orders Over $69.99
Shipping Range
We can ship to the world & Worldwide free shipping for orders over $69.99.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.
Delivery Time
Order Processing: 2-5 Business Days.
Express Shipping Time (DHL): 6-8 Business Days.
Standard Shipping Time: 7-20 Business Days.
Country / Shipping Time
United States — 8-14 Business Days
Canada — 8-14 Business Days
Australia — 8-15 Business Days
United Kingdom — 7-12 Business Days
Mexico — 10-16 Business Days
Germany — 7-12 Business Days
Italy — 7-12 Business Days
Singapore — 8-14 Business Days
France — 7-12 Business Days
Spain — 7-12 Business Days
Netherlands — 7-12 Business Days
Note:
Other countries not in the list, please see the actual payment page or contact our customer service.
This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
Wrong Shipping Information
If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at fengshuico.contact@gmail.com
I received a tracking number but it hasn’t been updated-What should I do?
Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.
When the product is hand-made in craftsmanand delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.
Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center.During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
If after this time you still can’t track your order, please contact us in following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
Will my order be shipped in one package?
For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
The package is being delivered by the carrier but I wasn’t at home, what should I do?
Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.
If you need any assistance, please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
I haven’t received my items – Whom should I contact?
If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
We will always be at your service to help you locate the package and keep you informed all the way.
Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know as soon as possible.
Why is my order late?
Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.
You know sometimes something was out of our control but we are trying our best to solve your problem.
If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.
