Shipping, Tracking & Delivery

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we’re sorry and will keep working on this.

Bahamas
Yemen
Cuba
Iran
Sudan
Syria

Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6.

*The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order(link TBD)

If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @fengshuico
fengshuico.contact@gmail.com

How long does it take for an order to arrive

Worldwide Free Shipping for orders Over $69.99

Shipping Range

We can ship to the world & Worldwide free shipping for orders over $69.99.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Delivery Time

Order Processing: 2-5 Business Days.
Express Shipping Time (DHL): 6-8 Business Days.
Standard Shipping Time: 7-20 Business Days.

Country / Shipping Time

United States — 8-14 Business Days
Canada — 8-14 Business Days
Australia — 8-15 Business Days
United Kingdom — 7-12 Business Days
Mexico — 10-16 Business Days
Germany — 7-12 Business Days
Italy — 7-12 Business Days
Singapore — 8-14 Business Days
France — 7-12 Business Days
Spain — 7-12 Business Days
Netherlands — 7-12 Business Days

Note:

Other countries not in the list, please see the actual payment page or contact our customer service.
This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

Wrong Shipping Information

If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.

I received a tracking number but it hasn’t been updated-What should I do?

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.

When the product is hand-made in craftsman and delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.
Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

If after this time you still can’t track your order, please contact us in following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

The package is being delivered by the carrier but I wasn’t at home, what should I do?

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com

I haven’t received my items – Whom should I contact?

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know as soon as possible.

Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.